FAQ's

1. What is Nasoza?

Nasoza is an online pet store offering high-quality, modern, and safe products for cats and dogs. Our mission is to make pet care easier, smarter, and more enjoyable for every pet owner.

2. Which pets are your products suitable for?

Our products are mainly designed for cats and dogs, including toys, feeders, fountains, beds, comfort items, and hygiene accessories.

3. Are your products safe for pets?

Yes! Every product at Nasoza is selected with safety, durability, and comfort in mind. We ensure all materials are pet-friendly and high quality.

4. How long does shipping take?

Shipping times vary depending on your location, but most orders are delivered within 7–15 business days. You will receive a tracking number once the order is shipped.

5. Do you offer order tracking?

Yes, we provide full tracking for all orders. Once your order ships, you will receive an email with your tracking details.

6. What payment methods do you accept?

We accept all major payment methods, including credit/debit cards, PayPal, and secure online payments.

7. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or wrong item, contact us within 48 hours, and we will arrange a replacement or refund immediately.

8. What is your return/refund policy?

We offer a 30-day return policy on most products. Items must be unused and in original packaging. Contact our support team to initiate a return.

9. Can I cancel or change my order after placing it?

Orders can be canceled or changed within 12 hours of purchase. Once the order is processed, we are unable to make changes.

10. How can I contact Nasoza support?

You can reach our customer support team through email or contact form available on our website. We typically reply within 24 hours.